About Us

CXIDOT INDONESIA is a consultant engaged in the following fields such as Marketing, Customer Experience Audit, Mystery Shoppers, Operational Insights, Surveillance Intelligence

We help businesses understand operational conditions and customer experiences objectively, based on data insights

CXIDOT is built on The founder’s hands-on experience across various industries, A deep understanding of the customer journey, Operational insights into multi-outlet businesses, A combination of strategy and field execution

Our Services

We Provide Solutions such as Customer simulation to measure real experience, Analysis of service quality & customer interaction, Evaluation of SOP & Outlet Operations, CCTV Monitoring to detect fraud & inefficiency

Value for business includes Increasing Customer Satisfaction, Maintaining Service Consistency, Reducing Potential Fraud, Optimizing Outlet/Branch Operations, Improving Overall Business Performance

Why You Should Choose Us?

Many businesses today face challenges, Not knowing the real conditions at the outlet/branch, Differences in service standards between branches, SOPs are not implemented consistently, Potential undetected operational leaks,These issues are often not visible from internal reports

CXIDOT offers a solution with the following approach Real Experience & Data-Based Insight
We help businesses through Mystery Shopper Audit, Customer Experience Evaluation, CCTV Surveillance Intelligence, Operational Insight & Recommendation